Shipping policy

At DALKOMM, each timepiece is a high-precision instrument. To ensure that your "Specimen" arrives in perfect condition and clears international borders smoothly, we adhere to the following rigorous dispatch protocols.

1. PRE-DISPATCH VERIFICATION (MANDATORY)

Due to the high unit value of our timepieces, we must establish direct contact with you before dispatch.

  • Verification: Our team will reach out via Email or WhatsApp to confirm your shipping coordinates and provide guidance on local customs clearance.

  • Action Required: Please ensure your contact information is accurate and remain responsive to our communication. Dispatch will be held until successful verification to ensure the safety of your package.

2. CALIBRATION & QUALITY CONTROL (48-72 HOURS)

Every DALKOMM watch undergoes a final 48 to 72-hour rigorous quality inspection and mechanical calibration immediately before being sealed for transit. This ensures that the movement and complications meet our archival standards of precision before leaving our facility.

3. COMPLIMENTARY GLOBAL SHIPPING

We provide Free Express Shipping to almost every destination worldwide.

  • Processing Time: 1–3 business days (following the QC period).

  • Logistics Partners: We utilize premier carriers including DHL, FedEx, SF Express, Yun Express, and 4PX. DALKOMM reserves the right to select the most secure method for your specific region.

  • Estimated Transit Times:

    • Hong Kong / Macau: 2–3 Business Days (SF Express)

    • Taiwan: 3–5 Business Days (SF Express)

    • Global (Rest of World): 7–15 Business Days (DHL / FedEx / Express)

4. CUSTOMS, DUTIES, AND TAXES

International shipments are subject to the customs regulations, import duties, and taxes specified by the destination country.

  • Responsibility: These charges are the sole responsibility of the customer.

  • Compliance: We recommend contacting your local customs bureau to understand the specific import regulations for high-value timepieces in your region.

5. TRANSIT DISCREPANCIES & INSURANCE CLAIMS

All DALKOMM shipments are fully insured during transit. However, in the rare event of a shipping problem:

  • Damage Protocol: If the package arrives damaged, you must contact us at dalkommwatch@gmail.com within 5 business days of delivery.

  • Evidence Preservation: Please retain all original shipping boxes and protective packaging, as these must be inspected by our insurance underwriters to finalize a claim.

  • Resolution: Replacement or compensation will be executed once the insurance claim investigation is finalized.

CONTACT ARCHIVE SUPPORT

For inquiries regarding your shipment’s coordinates or status: